Frequently Asked Questions
Covid 19 Information
We have been following information regarding C19 VERY closely. At this time we are planning on suplying awesome boat rentals and amazing customer service in the Northern Idaho and Eastern Washington regions just like we have for the past 12 years. But even stating that, there will always be a number of questions, and it’s our hope you can find most of your answers below. Please don’t hesitate to contact us directly if you have any other questions or concerns.
Q. I heard that Washington is doing this thing and Idaho is doing that thing??? What's up??
A. There is a lot of misinformation being spread around regarding restrictions on travel, use of lakes, etc. We strongly urge you to go straight to the source for your information. Washington and Idaho have different approaches to what will be phased in and when. You can’t draw conclusions off of how one state will behave, based on what the other is doing.
Here are a couple direct links if you’d like to view their respective plans. Again, at the time of this writing, we will be operating AS NORMAL this season, but we are also happy to answer any questions you have.
Q. What safe guards are you putting into place to limit potential C19 spread between boat rentals?
A. In preparation for our 2020 season all of our boats and vehicles have undergone a deep detail with specialized “high heat” steam and pressure washers that reach over 240 degrees. We also already have had a process in place for years to throughly detail between every use with the same equipment, and will continue to do so with even more focus on heavily used areas. (Steerng wheels, stereo controls, cupholders, etc.)
We also will not be doing “same day” boat turn arounds. If a boat is out for even a couple hours on a rental it will get pulled out of the water for deep overnight cleaning. There will be no “quick dockside” turn around between parties. This will limit some boat avaialbility, but we feel that health and safety needs to be our upmost priority and this will allow for more thourough cleaning to occur.
Q. How does your C19 Refund policy work?
A. Normally our policy states that you need to give us 45 days notice prior to your booking date to receive a full refund for your reservation unless we can rebook with another party. However, we know that with all the uncertaintly surrounding C19, it can be difficult to make that call so far in advance and we’d hate for you to prematurely cancel your vacation over fear of losing a deposit.
This means we will be offering a full refund (minus a $50 processing fee to cover credit card fees) if you need to cancel up to 10 days prior to your booking date. Our goal is to be extremely fair and understanding in these unprecedented times. If other unexpected C19 realted factors cause a limitation of the ability to travel under that 10 day window, we will review the situtation on a case by case basis.
Q. How does the Booking Process work?
Q. What can I expect at the launch when I pick up the boat?
Q. How does the damage deposit work?
A. At the time of delivery we will authorize your credit card for a $1,500 damage deposit. If you return the boat in good order with all the equipment still intact then the authorization is cancelled. There are no hidden fees. (This is assuming normal wear and tear. Sand on the carpet is different than smashed Dorito’s and
Q. Can’t I skip the delivery fee and just tow the boat with my own vehicle?
Q. Speaking of insurance… Are you insured?
Q. What if the boat breaks down or has a warning alarm going off?
Q. Do you offer tubes, skis, and wakeboards with your rental?
A. Yes! Free of charge. Tubes, skis, surf boards, wake boards, all included FREE! Check out the ‘Boats and Toys’ section for more details.
NOTE – We do not include tubes or skis with our jet ski / speedster rentals due to issues with ropes getting sucked up and damaging the impeller.