Frequently Asked Questions
Q. How does the Booking Process work?
A. Take a look at our boat selection to see which boat works best for you, then pick a lake from our Delivery Area and give us a call or email us through the Contact page. Once we settle on price and dates we send you a contract to sign. We will charge 50% of the total for a reservation deposit to hold the dates for you. The remaining 50% will be due at time of boat delivery.
Q. What can I expect at the launch when I pick up the boat?
A. Plan on about 15 – 30 minutes to launch the boat and do an orientation on its operation. (This could go longer if it’s a busy boat launch)
Q. How does the damage deposit work?
A. At the time of delivery we will authorize your credit card for a $750 damage deposit. If you return the boat in good order with all the equipment still intact then the authorization is cancelled. There are no hidden fees. (This is assuming normal wear and tear. Sand on the carpet is different than smashed Dorito’s and
Q. Can’t I skip the delivery fee and just tow the boat with my own vehicle?
A. Unfortunately, our current insurance policy requires us to do the physical delivery of the boat. (We know, we REALLY wish we could offer pickup service.)
Q. Speaking of insurance… Are you insured?
A. YES! (Though this is a confusing area that we get a lot of questions on, so we recommend you consulting your attorney and / or insurance broker to fully understand your risks.) We do carry a policy that specifically protects Lake Escapes LLC’s liability in the event of a major incident in a rental environment. However, be aware that this isn’t like the infamous rental car insurance that covers all damage and abuse inflicted by a renter. The renter will be responsible for ALL cosmetic and mechanical damages caused by negligence. In the event that the $750 damage deposit is exceeded by repair costs, the renter agrees to pay the overage as laid out in our Rental Agreement. (This has yet to be an issue in 8 years of operation.) This policy offers a great safety net for worst case scenarios, but you still have to take proper care of the boat. (If you rent from a private party you will have NO protection.)
Q. What if the boat breaks down or has a warning alarm going off?
A. In the unlikely event that you do have mechanical issues, just give us a call immediately. Alarms on a boat usually mean something major is going on so don’t attempt to limp it back to shore as you could cause additional damage to the motor and will be responsible for the repair. Find another boater to tow you to a safe location or to cell service. We will get someone out to you as soon as we can.
Q. Do you offer tubes, skis, and wakeboards with your rental?
A. Yes! Free of charge. Tubes, skis, surf boards, wake boards, all included FREE! Check out the ‘Boats and Toys’ section for more details.
Q. How does Gas usage work?
A. We deliver the boat to you with a full tank and you return it full or we charge the cost of the top off plus $20. For lakes without gas docks we can provide fuel cans for you at no extra charge.
Q. Why can’t I reserve a 1 day rental more than 14 days in advance for some boats?
A. In the past we’ve found that allowing single day reservations too far in advance in our peak season broke up the schedule too much, making it difficult for families who really want a boat for a solid 4-7 day block. Also this is a general rule. We have started making exceptions to this policy, especially in Couer D’Alene, so please don’t hesitate to contact us to see what’s open.
Q. Why does the delivery fee seem so high?
A. Please keep in mind that if you are using the boat 2 hours away from Spokane, that equals almost 200 miles round trip and we have to do that twice. Once for delivery, and again for pickup. Delivery fees cover fuel cost, employee time, and wear and tear on our vehicles. Instead of raising our rates across the board we’ve decided it’s more fair to charge based on distance. If you want to use it on Long Lake or in Couer D’Alene delivery is free since we have physical locations at both of those lakes. Likewise, the closer you are to both of those locations, the cheaper delivery will be.
Q. Why do you have Minimum Rental Lengths on some lakes?
A. Similar to our delivery cost, it has to do with the logistics of of delivery and pickup. When there is a 3 hour round trip to drop a boat off it’s not cost or time effective to have our employees wait 8 hours at the boat launch, or drive back home just to turn around head back out in most instances. We have a very fluid schedule so they need to be free to address other boats. There will be exceptions to this though, so it never hurts to ask!